Texting terms
Last updated 24 October 2026. Trusted Care Partners is a trade name of AREF VENTURES LLC.
What the texts are
Customers can send requests to Trusted Care Partners by text message and get replies by text. Replies come from our AI assistant, which a person oversees. Texts are about your own requests only: results, questions about a request, sign-in and verification codes, and reminders you ask for. We do not send marketing texts.
How you sign up
Texting is opt-in. Signed-in customers add their mobile number in the client portal at trustedcarepartners.com/portal, tick a box agreeing to receive texts, and confirm the number with a one-time code we text to it. The box is not pre-ticked, and texting is never a condition of buying anything.
The consent wording shown in the portal: "I agree to receive text messages from Trusted Care Partners at this number about my requests (results, questions and reminders). Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent is not a condition of purchase."
Frequency and cost
Message frequency varies with how many requests you send. Message and data rates may apply, depending on your mobile plan.
Help and stopping
Reply HELP for help, or call (973) 310-2432, Monday to Friday, 9am to 5pm Eastern. Reply STOP at any time to stop all texts. We will confirm, and send nothing more unless you reply START. Carriers are not liable for delayed or undelivered messages.
Privacy
We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for marketing or promotional purposes. Your number is used only to run the service, through our texting provider (Twilio). See our privacy notice and terms.
Safety
Texting is not an emergency service. In an emergency, call 911. For a mental-health crisis, call or text 988. We will never ask you to text us a password, a full Social Security number, or a card number.