Privacy Policy

We are going to know your pharmacy, your post, and in time some of your passwords. This page says plainly what we hold, why, and who else ever sees it. It is written to be read, not to be skimmed past.

1. Who we are

AREF VENTURES LLC, a limited liability company registered in New Jersey, doing business as Trusted Care Partners. We help older adults with paperwork, prescriptions, ordering, and technology. Everything we do is by phone, text, and email.

2. What we collect, and when

If you only fill in the form on our website

Your name, phone number, and — if you choose to give them — your email address, your town, and whatever you write in the last box. That is all. You are not obliged to give us an email address, and nothing bad happens if you leave it out.

If you become a client

This is where it gets more serious, and you should read it properly. Depending on what you ask us to do, we may end up holding:

• Your address, date of birth, and the names of people you want us to deal with
• Your Medicare number, insurance policy numbers, and correspondence from those bodies
• The name of your pharmacy and the prescriptions we are asked to reorder — which reveals something about your health, even though we never see a medical record
• Utility, bank, and household account details where you have asked us to sort something out
• Login details, only if you ask a person to handle a task in an account for you (our AI assistant never receives or uses passwords)
• A written record of every request you make and what came of it
• Photos and files you upload with a request, such as a letter, a bill or a screenshot

How our AI assistant uses your requests

Requests you send through the client portal, including any photo or file you attach, are processed by an AI assistant built on Anthropic's Claude so it can prepare your result. Anthropic acts as our service provider. Under its commercial terms it does not use this data to train its models. The assistant can also look things up on the public web to answer your request. It never logs in to your accounts and never receives passwords. Please do not include full Social Security, bank or card numbers in a request. Every result is labelled as prepared by the assistant, and a person oversees the service.

Text messages

If you turn on texting, we keep your mobile number, the date and wording of your consent, and the requests you text us. Texts are sent through Twilio. We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Reply STOP at any time to stop texts. Details: texting terms.

Our website

Our site sets no advertising or tracking cookies and does not follow you around the internet. Our hosting provider keeps standard server logs, which include IP addresses, for security.

3. Why we hold it

To do the thing you asked us to do, to bill you, to keep the record of what was done, and to meet our own legal and tax obligations. Nothing else. We do not build profiles, we do not do behavioural advertising, and we do not analyse your data for any purpose you have not asked for.

4. Who else sees it

A small number of companies handle data on our behalf so the business can function. They are bound to use it only for the job we give them:

• Formspree — delivers our website enquiry form to our inbox
• Supabase — hosts the client portal's sign-in, your requests and results, and the files you upload, in the United States
• Anthropic — provides the AI model that prepares results for your requests
• Cloudflare — hosts our website and the service that sends your requests to the assistant
• Twilio — sends and receives our text messages and phone calls
• Resend — sends our emails, such as sign-in codes and "your request is ready" notices (these emails never contain the details of your request)
• Our email and file storage provider — where correspondence and documents sit
• Our password manager — where any credentials you give us are stored, encrypted
• Our payment processor — takes the subscription payment. They hold your card details; we never see or store a full card number

We also share your information with third parties when you ask us to — telling your pharmacy to send a refill, or submitting a benefit application in your name. That is the service. We do it on your instruction, not on our own initiative.

We may disclose information if the law requires it, or if we reasonably believe someone is at risk of serious harm — including where we suspect an older adult is being financially exploited. We would tell you we were doing it unless doing so would make things worse.

5. What we will never do with it

• Sell it, rent it, or trade it. Not to anyone, for any price.
• Give it to advertisers or data brokers.
• Use it to market anything to you beyond the service you asked about.
• Ask you for a password by email or text. If a message claiming to be from us does this, it is not from us. Ring us on the number above and check.

6. What your family can see

This deserves its own section, because it is the part people worry about most.

Where an adult child is paying for the service, they are entitled to know what they are being billed. They are not automatically entitled to know what you asked us to do.

7. How long we keep it

• Enquiries that go nowhere: deleted within 12 months.
• Client records: kept while you are a client, and for up to 7 years after you stop, because tax and insurance rules require us to be able to show what we did.
• Passwords and login details: deleted within 30 days of you leaving, or sooner if you ask.
• Requests, results and uploaded files: kept in your portal while you are a client so you can look back at them. Ask us and we will delete any of them.

8. How we protect it

• Credentials are kept in a business password manager, encrypted, never in a spreadsheet or on paper.
• Access is limited to the person working on your account.
• Anyone who works with clients will be background-checked before they start. These checks are being arranged; we will say here when they are in place.
• Nothing involving money happens without your explicit approval.

No system is perfect, and we are not going to claim ours is. If your information were ever exposed, we would tell you promptly and tell you plainly what happened.

9. Your choices

Whether or not the law obliges us, we will do all of the following on request:

• Tell you what we hold about you
• Give you a copy
• Correct anything wrong
• Delete what we are not legally required to keep
• Stop holding a particular category of information

Ring or email us and ask. There is no form and no fee. We will confirm it is really you before we act — usually a phone call — because doing otherwise would be its own security hole.

We do not knowingly collect information about anyone under 18. Our service is for adults.

10. Changes, and how to reach us

If we change this notice in a way that matters, we will tell existing clients directly rather than quietly updating the page and hoping nobody notices.

Questions, or a request about your information: ring (973) 310-2432 or email [email protected].

11. When booking launches (coming soon, not yet in effect)

What we will also hold

• Your places: home and the addresses you use often, such as your doctor or your store, with any notes like "side door".
• Your needs: notes for drivers about a walker or wheelchair, diet notes, preferred stores and brands, and your pharmacy.
• Your orders: what was booked, when, the quote, the price, who said YES and when, and the receipt.
• Your consents: which consents you gave (for example, to contact your pharmacy, or to keep a card on file), the wording version and the time.
• Your family contacts: the names, phone numbers and email addresses of the people you invite, and what each of them may see and do.

Who else will see it

• The company carrying out an order gets only what it needs for that order: a first name, the pickup or delivery address, a contact number, the items, and notes for the driver or provider. It never gets your profile, your history or your documents.
• Our payment processor holds your card. We see only the card type, the last four digits and the expiry date. If you give a card by phone, you type it on the keypad and it goes straight to the processor; nobody here hears or sees the number.
• Your pharmacy hears from us only if you have given consent for us to contact it. You can withdraw that consent at any time, and we will stop.

What your family will see

Section 6 still holds: you decide. A family member you invite sees only what you allow, such as updates when an order is confirmed, on its way or delivered. If you allow it, they can also approve orders or ask for things on your behalf. A family member who pays for orders can see what they are charged for. You can change or remove any family member's access at any time.

How long we keep it

Order records and receipts are client records, kept as section 7 describes. Places, needs and family contacts are deleted when you ask, or when you leave.