Trusted Care PartnersServices › Paperwork and tech
Paperwork, scam checks and tech help
The letter you haven't opened, the form due next week, the text that looks wrong, the TV that won't connect. Send a photo or a screenshot and get a plain answer.
What we do
What we take off your hands
- Explain letters and bills in plain English: what they say, what they ask for, and by when
- Prepare form answers for you to check and sign
- Write letters, emails, complaints and billing disputes, ready to send
- Look at a suspicious text, email, call or pop-up and say what the warning signs are
- Give step-by-step tech help for your exact phone, tablet, computer, TV or Wi-Fi
An example. You photograph a letter that has been on the counter for a week. You get back what it says in four sentences, the date it needs an answer by, a reply ready to sign, and where to send it. (Illustrative example.)
How to ask
Ask the way that suits you
In the portal
Sign in with your email at trustedcarepartners.com/portal and type the request, any time of day. For example: “This letter came from Medicare. What does it want me to do?”
By text Coming soon
Text (973) 310-2432 with what you need, in your own words, or send a photo. Texting is being switched on now; until then, use the portal.
By phone
Call (973) 310-2432, Monday to Friday, 9am to 5pm Eastern, to talk it through with a person.
A phone menu for each service Coming soon
Today
How it works today
Send it
A photo of the letter, a screenshot, or your question in your own words.
Get the answer
Usually within minutes. The assistant asks if it needs anything else.
You check and finish
You read it over, ask follow-ups, then sign, send or click yourself.
Where the line is
What we never do
- Give legal, tax, financial, medical or insurance-plan advice. We explain and point you to the right free help
- Submit, send or sign anything without your YES
- Ask for your passwords, or log in to your accounts
- Promise to catch every scam. When in doubt, call the company on the number on your card or statement
Fees
What it costs
Covered by your membership. Help from a person, for things the assistant can't do, is an optional add-on, always quoted and approved by you first.
When booking launches, you will hear the full price, including any fee from us, before you say YES. No per-minute fees and no no-show fees from us.
Membership plans and the first free task are on the pricing section of our homepage.
Other things we help with
Rides to appointments and errands
Tell us where you need to be and when.
Groceries and household shopping
Send your list, even a rough one or a photo of a note on the fridge.
Meals and food delivery
Tell us what you feel like, or what you need to avoid.
Prescription pickups and refills
We help you stay on top of refills and pickups: whether your pharmacy delivers, what to ask when you call, and a reminder before you run low.
Help around the home
A leaking tap, a lawn to cut, snow on the path, a room to clear out.